Table of Contents
1️. Privacy Policy
2️. Terms & Conditions
3️. Disclaimer
4️. Cookie Policy
5️. Refund & Return Policy
6️. Intellectual Property Policy
7️. User-Generated Content Policy
Privacy Policy
Effective Date: March 20, 2025
1. Introduction
Welcome to The Course Masters. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data while complying with global privacy laws, including:
• General Data Protection Regulation (GDPR) – European Union
• California Consumer Privacy Act (CCPA) – California, USA
• Lei Geral de Proteção de Dados (LGPD) – Brazil
• Personal Data Protection Act (PDPA) – Singapore & Malaysia
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Nigeria Data Protection Act (NDPA) – Nigeria
• Protection of Personal Information Act (POPIA) – South Africa
• Other applicable data protection laws in relevant jurisdictions
By using our website, mobile app, or services (collectively, “Services”), you agree to the collection and processing of your data as outlined in this policy. This Privacy Policy is part of our Terms & Conditions.
2. Information We Collect
We collect personal data to provide and improve our Services. The types of data we collect include:
(a) Personal Information
• Name, email address, phone number
• Billing and payment details (processed securely by third-party providers)
(b) Account Information
• Login credentials, profile details, course progress, certifications earned
(c) Usage Data
• IP address, browser type, device type, interactions with our site/app (for analytics and security)
(d) Transaction Data
• Payment and subscription details (processed securely; we do not store full credit card information)
(e) Device & Tracking Information
• Cookies, pixels, tracking technologies (see Section 9: Cookies & Tracking)
(f) Voluntary Information
• Surveys, testimonials, customer feedback
Payment Information
We do not store payment details. All transactions are securely processed by third-party providers, such as Stripe and PayPal.
3. How We Use Your Information
We use your data for the following purposes:
• Providing Services – Granting access to courses, learning materials, and certificates.
• Processing Payments – Managing subscriptions, payments, refunds, and invoicing.
• Enhancing User Experience – Customizing content, analyzing engagement, and improving our platform.
• Ensuring Security & Legal Compliance – Fraud prevention, regulatory compliance, and enforcing policies.
• Marketing & Communications – Sending updates, promotional content, and event notifications (with consent).
Legal Basis for Processing (GDPR)
• Contract fulfillment – Providing courses, processing payments.
• Legal obligations – Tax reporting, fraud prevention, compliance with applicable laws.
• Legitimate interests –
• Improving platform functionality through analytics.
• Detecting and preventing unauthorized access to user accounts.
• Enhancing security through automated fraud detection.
• Consent – Marketing emails, optional cookies (users can opt out).
Marketing Communications
• Users can opt out via the “Unsubscribe” link in emails or update preferences in Account Settings.
4. Data Retention
We retain data for the following periods:
Data Type Retention Period
User accounts & course history Deleted or anonymized after 5 years of inactivity. Users will receive two email reminders (one at 4.5 years and another at 5 years) before deletion.
Payment records Retained for 7 years (for financial and tax compliance).
Analytics data Stored for 12 months for platform optimization.
Surveys, testimonials Retained indefinitely unless deletion is requested.
Users can request account deletion at any time by contacting privacy@thecoursemasters.com. We will process deletion requests within 30 days.
5. Your Rights Under GDPR, CCPA & Other Laws
Depending on your jurisdiction, you have the right to:
• Access, correct, or delete your data.
• Restrict processing or request data portability.
• Object to direct marketing or data processing.
• Opt out of data sharing (for California users under CCPA).
To exercise your rights, contact us at privacy@thecoursemasters.com. We respond to verified requests within 30 days (or the legally required timeframe).
6. Security Measures
We implement strict security measures, including:
• SSL/TLS encryption for secure data transmission.
• Access controls – Only authorized personnel can access sensitive data.
• Regular security audits and firewall protection.
• Two-Factor Authentication (2FA) for enhanced account security.
Data Breach Notification
• EU Users (GDPR): Users will be notified via email or an in-app alert within 72 hours of a confirmed data breach.
• California Users (CCPA): Users will be notified per CCPA breach notification requirements.
7. Data Sharing & Third-Party Services
We do not sell or rent your data. We may share it with:
Third Party Purpose
Stripe, PayPal Secure payment processing
AWS, Google Cloud Cloud hosting & data storage
Google Analytics, Facebook Pixel Performance & analytics tracking
Third-Party Compliance
Our third-party processors are only permitted to use your data for providing their services to us and are contractually obligated to comply with relevant data protection laws.
International Data Transfers
For users outside the U.S., we use Standard Contractual Clauses (SCCs) to ensure data protection in compliance with GDPR and other regulations.
8. Cookies & Tracking Technologies
We use cookies to enhance user experience. Users can manage cookie preferences in Cookie Settings or disable tracking in their browser.
Cookie Type Purpose
Essential Cookies Necessary for website functionality
Analytics Cookies Track usage to improve services
Marketing Cookies Used for ads and personalized content
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Users will be notified via email or in-platform messages for significant changes.
Update Type Notification Method
Minor updates Policy page update
Major updates Email notification + in-app alert
10. Contact Us
For privacy concerns or data requests, contact:
• Email: privacy@thecoursemasters.com
• Address: The Course Masters, 123 Business Road, Wyoming, USA
• Data Protection Officer (DPO): dpo@thecoursemasters.com
Terms and Conditions
Effective Date: March 20, 2025
1. Introduction
Welcome to The Course Masters. By accessing and using our platform, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.
2. User Accounts
• You must be at least 18 years old to create an account. If you are under 18, verifiable parental consent is required.
• You are responsible for maintaining the confidentiality of your login credentials. Any activity on your account is your responsibility.
• We reserve the right to suspend or terminate accounts that violate our policies or engage in fraudulent activity.
3. Payments & Refund Policy
3.1 Payment Disputes
• If you believe there is an issue with a payment, submit a dispute via support@thecoursemasters.com within 30 days of the transaction.
• Unauthorized chargebacks may result in account suspension or legal action.
3.2 Refunds
• Refund requests must be submitted within 14 days of purchase.
• Refunds apply only to eligible courses (see Refund Policy for details).
• No refunds are issued for completed courses or those with significant progress.
3.3 Subscriptions & Auto-Renewal
• Subscriptions automatically renew at the end of each billing cycle.
• You may cancel anytime before the next billing cycle to avoid further charges. Cancellation does not grant a refund for the current cycle.
• No refunds are issued for mid-cycle cancellations.
4. Instructor Content & Ownership Rights
• Instructors retain ownership of their course content.
• By uploading content, instructors grant The Course Masters a non-exclusive, worldwide, royalty-free license to host, distribute, and promote their content.
• Payouts for course sales are processed within 7–14 business days after a completed sale.
5. User Conduct & Restrictions
By using our platform, you agree not to:
• Post, share, or distribute inappropriate, illegal, or harmful content.
• Engage in fraudulent activity, hacking, or unauthorized access.
• Copy, distribute, or resell our content without permission.
• Misuse personal data or violate privacy laws.
Violations may result in account suspension or permanent ban.
6. Limitation of Liability
• We do not guarantee specific learning outcomes.
• We are not liable for technical failures, data loss, unauthorized access, or third-party actions.
• Our liability is limited to the amount paid by the user in the past 12 months.
7. Intellectual Property Rights
• All platform content, including branding, website design, and materials, is owned by The Course Masters or licensed for use.
• You may not copy, modify, or use our content without written permission.
8. Privacy & Data Protection
• Your personal information is handled according to our Privacy Policy.
• We implement security measures to protect user data, but no system is 100% secure.
9. Account Suspension & Termination
• We reserve the right to suspend or terminate accounts that violate our terms.
• Users may appeal account suspensions by contacting support@thecoursemasters.com within 7 days.
10. Governing Law & Dispute Resolution
• These Terms are governed by the laws of Wyoming, USA.
• Any disputes shall be resolved in Wyoming courts.
11. Changes to These Terms
• We may update these Terms & Conditions as needed.
• Users will be notified via email or in-platform messages before significant changes take effect.
12. Contact Us
For any questions or concerns, contact us at:
Email: support@thecoursemasters.com
Address: The Course Masters, 123 Business Road, Wyoming, USA
Disclaimer
Effective Date: March 20, 2025
Contact Email: support@thecoursemasters.com
1. General Information
The information provided by The Course Masters (“we,” “our,” or “us”) on our website, courses, and related services is for educational and informational purposes only. While we strive to offer accurate and up-to-date content, we do not warrant or guarantee the completeness, reliability, or accuracy of the information provided.
2. No Professional Advice
The content, courses, and resources available on our platform do not constitute financial, legal, business, medical, or any other professional advice. Any decisions you make based on our materials are made at your own discretion and risk. We recommend consulting a qualified professional before making any significant decisions.
3. No Guarantees of Results
Your success in applying the knowledge gained from our courses depends on your effort, skills, background, and external factors beyond our control. We do not guarantee any specific outcomes, such as employment, business success, certifications, or income increases.
4. Third-Party Content & External Links
Our platform may include third-party content, links to external websites, or services provided by third parties. We do not endorse, control, or take responsibility for the accuracy, reliability, or policies of third-party websites or services. Engaging with third-party content is at your own risk.
5. Limitation of Liability
To the fullest extent permitted by law, The Course Masters, its instructors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
• The use or inability to use our platform, courses, or services.
• Errors, omissions, or inaccuracies in course content.
• Any reliance on the information provided.
6. User Responsibility
By using our platform, you acknowledge that:
• You are responsible for verifying the applicability of course materials to your specific needs.
• You will comply with all applicable laws and regulations regarding the use of our platform.
• You will not hold The Course Masters liable for any decisions or actions taken based on our content.
7. Changes to This Disclaimer
We reserve the right to update or modify this disclaimer at any time. Any changes will be posted on this page, and continued use of our platform constitutes acceptance of the revised terms.
For any inquiries, please contact support@thecoursemasters.com.
Cookie Policy
Effective Date: March 20, 2025
Last Updated: March 20, 2025
Contact Email: support@thecoursemasters.com
1. Introduction
The Course Masters (“we,” “our,” or “us”) uses cookies and similar tracking technologies on our website to enhance user experience, analyze site traffic, and provide personalized content. This Cookie Policy explains how and why we use these technologies and outlines your rights depending on your location.
By using our website, you agree to the use of cookies as outlined in this policy. You can manage your cookie preferences at any time via our [Cookie Settings] page.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites remember user preferences, login details, and browsing behavior.
Types of Cookies We Use:
• Essential Cookies – Required for website functionality (e.g., security, login authentication).
• Analytical/Performance Cookies – Help us analyze website traffic and improve functionality.
• Functional Cookies – Store user preferences to enhance experience (e.g., language settings).
• Advertising/Targeting Cookies – Used to personalize ads and measure their effectiveness.
3. How We Use Cookies
We use cookies to:
• Ensure the website functions properly.
• Analyze visitor behavior and improve services.
• Deliver personalized content and advertisements.
• Store user preferences for future visits.
4. Your Rights & Region-Specific Compliance
4.1 European Union (GDPR Compliance)
If you are in the EU, we comply with the General Data Protection Regulation (GDPR). You have the right to:
• Consent Before Non-Essential Cookies: We do not use cookies unless you give explicit consent via our Cookie Banner.
• Withdraw Consent: You can change cookie preferences anytime via [Cookie Settings].
• Request Data Access or Deletion: Contact us at support@thecoursemasters.com for requests.
4.2 United Kingdom (UK GDPR Compliance)
The UK follows GDPR-like rules. Users have the right to:
• Opt-in to non-essential cookies.
• Withdraw consent anytime.
• Request access, correction, or deletion of data collected via cookies.
4.3 United States (CCPA/CPRA – California Users)
For users in California, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:
• Opt-Out of Data Selling or Sharing: We do not sell personal data, but you can opt out of third-party tracking via [Do Not Sell My Personal Information].
• Know What Data is Collected: You may request details on what personal data is collected through cookies.
• Delete Collected Data: You can request deletion of your personal data.
To exercise these rights, email support@thecoursemasters.com or use the [CCPA Opt-Out] link.
4.4 Canada (PIPEDA Compliance)
If you are in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
• Be informed about cookie usage.
• Withdraw consent at any time.
4.5 Other Regions (Global Compliance)
Depending on your region’s laws, you may have similar rights regarding cookies. If you have questions, contact support@thecoursemasters.com.
5. Managing Your Cookie Preferences
You can manage cookies by:
• Adjusting settings in the [Cookie Preferences] panel.
• Modifying browser settings to accept, reject, or delete cookies.
• Using browser extensions to block trackers.
How to Disable Cookies in Browsers:
• Google Chrome: Go to Settings → Privacy and Security → Cookies and other site data.
• Mozilla Firefox: Go to Preferences → Privacy & Security → Cookies and Site Data.
• Safari: Go to Preferences → Privacy → Block all cookies.
• Microsoft Edge: Go to Settings → Privacy, search, and services → Cookies and site permissions.
6. Updates to This Policy
We may update this Cookie Policy periodically. Changes will be posted on this page, and your continued use of our website signifies acceptance of the revised policy.
For any questions, contact us at support@thecoursemasters.com.
Refund Policy
Effective Date: March 20, 2025
Last Updated: March 20, 2025
Contact Email: support@thecoursemasters.com
1. Overview
At The Course Masters, we are committed to providing high-quality learning experiences. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted and how users can request one.
By purchasing a course or subscription, you agree to the terms outlined below.
2. Refund Eligibility
2.1 Course Purchases
• Refund Window: Refund requests must be submitted within 14 days of purchase.
• Eligibility: A refund will only be granted if:
• You have completed less than 20% of the course.
• The course content is significantly different from its description.
• You experience technical issues preventing access, and we are unable to resolve them.
• Non-Refundable Cases:
• Refunds are not granted for completed courses or those with significant progress.
• Digital downloads, eBooks, and other downloadable materials are non-refundable.
2.2 Subscription Plans & Auto-Renewal
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle.
• Cancellation:
• You may cancel anytime before the next billing cycle to avoid future charges.
• Cancellation does not grant a refund for the current billing cycle.
• No Mid-Cycle Refunds: Refunds are not issued for partial use of a subscription period.
2.3 Payment Disputes & Chargebacks
• If you believe there is an issue with a payment, submit a dispute via support@thecoursemasters.com within 30 days of the transaction.
• Unauthorized chargebacks may result in account suspension or legal action.
3. Refund Request Process
To request a refund, follow these steps:
1. Email: Send your refund request to support@thecoursemasters.com with:
• Your order number
• The course or subscription name
• The reason for your refund request
2. Review Process: Our team will review your request within 7 business days and determine eligibility.
3. Refund Processing: If approved, the refund will be processed within 10 business days, and the amount will be credited to your original payment method.
4. Exceptions to Refunds
Refunds will not be granted if:
• You have completed more than 20% of the course.
• The request is submitted after 14 days of purchase.
• Your account was suspended due to a policy violation.
• You simply changed your mind about the course.
5. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and continued use of our platform constitutes acceptance of the revised policy.
For any questions, contact us at support@thecoursemasters.com.
Intellectual Property Policy
Effective Date: March 20, 2025
Last Updated: March 20, 2025
Contact Email: support@thecoursemasters.com
1. Overview
The Course Masters respects intellectual property rights and expects all users (students, instructors, and partners) to do the same. This policy outlines the ownership, usage rights, and procedures for handling intellectual property (IP) concerns, including copyright and trademark violations.
By using The Course Masters, you agree to comply with this Intellectual Property Policy.
2. Ownership of Course Content
2.1 Instructor Content
• Instructors retain ownership of their course materials, including videos, slides, quizzes, and other content they create.
• By uploading content to The Course Masters, instructors grant us a non-exclusive, worldwide, royalty-free license to:
• Host, distribute, market, and display the content on our platform.
• Use portions of the content for promotional purposes.
• Offer the content to students for learning purposes.
• This license does not transfer ownership but allows The Course Masters to operate the platform effectively.
2.2 Student Use of Content
• Students receive a limited, non-exclusive, non-transferable license to access and use purchased courses for personal learning.
• Students may not:
• Copy, distribute, modify, or resell course materials.
• Share login credentials or allow unauthorized access to courses.
• Use content for commercial purposes without explicit permission.
2.3 The Course Masters Content
• All logos, branding, website design, and proprietary platform features belong to The Course Masters.
• You may not use our trademarks, domain names, or branding without written permission.
3. Copyright & DMCA Policy
3.1 Reporting Copyright Violations
If you believe your copyrighted work has been used on The Course Masters without authorization, please submit a Digital Millennium Copyright Act (DMCA) takedown request to support@thecoursemasters.com with the following:
1. Your name and contact details (email, phone number).
2. A description of the copyrighted work being infringed.
3. The URL(s) or specific location(s) of the infringing material.
4. A statement confirming that you did not authorize the use of your work.
5. A statement that your claim is made in good faith and under penalty of perjury.
3.2 DMCA Takedown Process
• We will review and investigate copyright claims within 10 business days.
• If the claim is valid, the infringing content will be removed or access restricted.
• The user responsible for the infringement may face account suspension or legal consequences.
4. Trademark Policy
If you believe someone is using a trademark owned by you in a misleading or unauthorized manner, please email support@thecoursemasters.com with:
1. Your registered trademark information (name, registration number, jurisdiction).
2. The content or material infringing your trademark.
3. A statement confirming that you own the trademark and did not authorize its use.
We will review and take appropriate action within 10 business days.
5. Consequences of Violation
Users who violate this Intellectual Property Policy may face:
• Content removal from our platform.
• Account suspension or termination.
• Legal action if the violation is severe.
6. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page, and continued use of our platform constitutes acceptance of the revised terms.
For any questions, contact support@thecoursemasters.com.
User-Generated Content Policy
Effective Date: March 20, 2025
Last Updated: March 20, 2025
Contact Email: support@thecoursemasters.com
1. Overview
The Course Masters allows users, including instructors and students, to create, upload, and share content on our platform. This policy outlines the rules, rights, and responsibilities related to user-generated content (UGC), ensuring that our platform remains a safe, respectful, and legally compliant environment.
By submitting content on The Course Masters, you agree to this User-Generated Content Policy.
2. User Responsibilities
When posting content on our platform, you agree that:
• You own or have the necessary rights and permissions to share the content.
• Your content does not infringe on the intellectual property, privacy, or rights of others.
• Your content complies with all applicable laws and regulations.
• You will not post false, misleading, defamatory, or harmful content.
• Your content will not contain offensive, illegal, or adult material, including:
• Hate speech, threats, or harassment.
• Copyrighted or trademarked material without permission.
• Malware, viruses, or harmful code.
3. Ownership & License
• You retain ownership of any content you create and upload.
• By submitting content to The Course Masters, you grant us a non-exclusive, worldwide, royalty-free license to:
• Host, display, and distribute your content on our platform.
• Use portions of your content for promotional and marketing purposes.
• Modify or remove content that violates our policies.
• This license does not transfer ownership but allows The Course Masters to provide its services effectively.
4. Prohibited Content
Users may not submit content that:
• Promotes violence, discrimination, or illegal activities.
• Contains plagiarized, stolen, or unauthorized materials.
• Uses deceptive practices or false advertising.
• Violates privacy rights, including sharing personal information without consent.
• Disrupts the platform’s functionality through spam, bots, or automation.
5. Content Moderation & Enforcement
• The Course Masters reserves the right to review, remove, or modify any content that violates this policy.
• We may suspend or terminate accounts that repeatedly violate content guidelines.
• Users can report inappropriate content by contacting support@thecoursemasters.com.
6. Copyright & DMCA Compliance
If you believe a user has uploaded content that infringes your copyright, follow our DMCA Takedown Process by submitting a request to support@thecoursemasters.com with:
• Your contact details (name, email, phone).
• A description of the copyrighted work.
• The URL or location of the infringing content.
• A statement that your claim is in good faith.
We will review and take necessary action within 10 business days.
7. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, and continued use of our platform constitutes acceptance of the revised terms.
For questions or concerns, contact us at support@thecoursemasters.com.